General Information - Workspace Desktop Edition
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Supported Operating Systems
| OS Family | OS | Release | Conditions |
|---|---|---|---|
| OS Family | OS | Release | Conditions |
| Windows | Windows 10 | 8.1+ | Application running in 32-bit compatibility mode on 64-bit OS. Note the following:
|
| Windows | Windows 8 | 8.1+ | Application running in 32-bit compatibility mode on 64-bit OS. Supported in release 8.1.401. |
| Windows | Windows Server 2012 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. |
| Windows | Windows Server 2016 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. |
| Windows | Windows Server 2019 | 8.5 | Application running in 32-bit compatibility mode on 64-bit OS. Support starts with 8.5.137.06. |
Supported Browsers
No browser information at this time Together 3 5 7.
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
See the global page that lists all Virtualization-related information.
Workspaces 1 5 2013
IPV6 Support for Common Interfaces
| Component | Release | Interface | Conditions |
|---|---|---|---|
| Workspace Desktop Edition | 8.5 | Interaction Server | |
| Workspace Desktop Edition | 8.5 | Management Framework Configuration Server/Proxy | |
| Workspace Desktop Edition | 8.5 | SIP Server/T-Server | |
| Workspace Desktop Edition | 8.5 | Stat Server |
IPV6 Support for Additional Interfaces
| Component | Release | Interface | Conditions |
|---|---|---|---|
| Workspace Desktop Edition | 8.5 | Chat Server | |
| Workspace Desktop Edition | 8.5 | Universal Contact Server/Proxy |
Workspaces 1 5 20 Percent
Prerequisites
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Workspace Desktop Edition - Prerequisites | |||
|---|---|---|---|
Third-Party Component Prerequisites | Acquired by Customer | Provided by Genesys | Conditions/Limitations |
Agent Workstation Runtime Prerequisites | |||
| Microsoft .NET Framework 3.5 SP1 | Yes | No | Release: 8.0-8.1.4 |
| Microsoft .NET Framework 4 (4.5+) | Yes | No | Release: 8.5+ |
Agent Workstation–Centralized Deployment Prerequisites | |||
| Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome | Yes | No | Release: 8.0-8.1.4 Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience. |
| Microsoft Internet Explorer (IE11+) or Firefox ESR or Google Chrome or Microsoft Edge | Yes | No | Release: 8.5+ Google Chrome and Firefox require an extension like Meta4 ClickOnce Launcher or FxClickOnce for improved user experience. |
Centralized Deployment Server (ClickOnce) | |||
| Microsoft .NET Framework 2.0+ | Yes | No | Release: 8.0-8.1.4 Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information. |
| Microsoft .NET Framework 4 (4.5+) | Yes | No | Release: 8.5+ Requires an HTTP Server like MS IIS or Apache HTTP Server that is prepared for ClickOnce support. Refer to the Workspace Deployment Guide for more information. |
Development Workstation Prerequisites | |||
| Microsoft .NET Framework 3.5 SP1 | Yes | No | Release: 8.0-8.1.4 Requires Visual Studio 2008 as customization development tool (Visual C# 2008 Express Edition free version is sufficient) |
| Microsoft .NET Framework 4 (4.5+) | Yes | No | Release: 8.5+ Requires Visual Studio 2012 as customization development tool (Visual C# 2012 Express Edition free version is sufficient) |
